In the Subject: line, write “ Cannot add a custom IMAP account.” We need this email subject to provide you with a quick, personal reply.
Open Settings > Support > Diagnostics > Send Diagnostics Information. Enable the ' Detailed' and 'Connection' Logging toggles. Select Settings > Support > Diagnostics. We assure you this account will be used solely for testing purposes.įollow the steps below to provide our support team with a test account. The test account mustn’t contain any personal information. Our developers use this email address to investigate and fix your issue. Please set up a test email address (e.g., on your email server or ask your IT administrator to do it. Our developers need a test account on your server to help you as soon as possible. If your account meets all the requirements, but it still fails to connect to Spark, we are happy to help you personally. For this reason, we recommend you turn the VPN off. The quality of the performance via VPN solely relies on the servers of the VPN network. If you use a VPN, we can’t guarantee Spark will work properly. Ask the administrator if access to Spark (as the third-party email application) or Google (Spark uses its servers) is allowed.Īlternatively, you can try to connect your account using a different network. Some organizations enable a firewall to prevent access to certain websites from their networks. Fill out the fields, check advanced settings (ports, protection, etc.) and choose Sign In. Enter your password and tap Additional Settings.Tick the checkbox to agree with the Spark Terms of Use and the Privacy Policy.Launch the app and tap Skip or Got It on the welcome screen.If your custom account is the first one you add to Spark: Fill out the fields and tap Sign In at the bottom.This menu allows you to choose ports, email server, and the type of protection for both inbox and outbox servers. Open Settings > Mail Accounts > Add Account.Remove data from Spark & request data copy or deletion.Spark Email Privacy: Everything you Need to Know.Change calendar notifications and appearance.Enable the IMAP Protocol for Gmail and G Suite Accounts.Can’t Connect to a 126.com or 163.com Account.Cannot Add an Exchange or Office 365 Account.
Issues with installing or updating Spark.Shared Links: Move Your Emails Outside the Inbox.Shared Threads: Discuss Emails With Your Team.Shared Drafts: Write Emails Together With Your Team.Can I Connect to One Drive for Business in Spark?.How Can I Change the Language in Spark?.Change the Font for reading emails in Spark.
Display the Inbox of each account separately. Set default browser and customize the email viewer. Can I Change Advanced Settings For a Custom Account?. How Can I Remove an Email Account From Spark?. Connect Other Productivity Apps to Spark.
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